Michael Dane Lewis
Professional

Operations &Project Management

I help organizations plan, coordinate, and execute — leading cross-functional teams, building operational systems, and delivering results across SaaS, EdTech, hospitality, and executive environments.

See What I DoView Resume
Greensboro, NCmichaeldanelewisbrown@gmail.com
Michael Dane Lewis — Operations & Project Management Professional

What I Do

How I help teams and organizations succeed...

Whether you need someone to run a complex initiative, build operational systems from the ground up, or support leadership behind the scenes — I bring structure, accountability, and follow-through to every engagement.

Project Management

I lead initiatives from planning through delivery — coordinating teams, timelines, and stakeholders so projects stay on track and aligned with your goals.

  • Clear project plans & milestones
  • Cross-team coordination
  • On-time, on-scope delivery

Operations Management

I build the systems behind the work — SOPs, workflows, and accountability structures that help teams run efficiently and scale with confidence.

  • Standard operating procedures
  • Process improvement
  • Scalable team workflows

Executive & Leadership Support

I partner with founders and executives to manage priorities, streamline operations, and keep strategic initiatives moving forward without losing momentum.

  • Executive calendar & planning systems
  • Priority management
  • Strategic initiative tracking

Platform & Product Coordination

I coordinate product launches, platform improvements, and customer onboarding — bridging leadership, development, and content teams in SaaS and EdTech environments.

  • Feature launch coordination
  • User onboarding programs
  • Stakeholder alignment

Event & Partnership Operations

I manage the logistics behind conferences, showcases, and partnerships — ensuring teams show up prepared, on schedule, and ready to deliver.

  • Conference & event readiness
  • Partnership coordination
  • External stakeholder communication

Team Leadership & Development

I recruit, train, and develop teams to perform at a high standard — with clear expectations, coaching, and systems that support consistent results.

  • Recruitment & onboarding
  • Training documentation
  • Performance & accountability

Industries & Environments I Work In

HospitalitySaaS & EdTechCreative AgenciesStartupsSmall BusinessExecutive Teams

About

A partner who turns plans into results...

With 10+ years across hospitality, SaaS, EdTech, and creative agencies, I specialize in the work that keeps organizations running — managing projects, building operational systems, and supporting leadership through complex, fast-moving environments.

Clients and employers rely on me to bring order to ambiguity: creating project plans, developing SOPs and training materials, coordinating cross-functional teams, and ensuring initiatives move from idea to execution with clarity and accountability.

At A Glance

Experience
10+ years in operations & project management
Current Roles
Operations Manager, Rocket Recall · Project & Ops Consultant, Upwork
Based In
Greensboro, NC · Available remotely
Engagement Types
Full-time, contract, fractional & consulting

Experience

Professional Background

Jan 2025 — Present

Operations Manager

Rocket Recall

SaaS EdTech Platform · Virtual

Manage cross-functional project coordination and operational execution for a growing EdTech SaaS platform serving students, educators, and academic organizations. Collaborate with leadership, developers, content teams, and external stakeholders on product initiatives, platform improvements, and strategic projects.

Key Contributions

  • Led the conceptualization and development of the Rocket Recall website design, defining structure, user flow, and overall platform experience.
  • Coordinated operational readiness for the team's product showcase at the 2025 NCSS Conference.
  • Served as liaison in establishing a partnership with a national academic competition, expanding platform reach and institutional engagement.

Dec 2023 — Present

C-Suite Executive Assistant, Project & Operations Manager

Upwork

Virtual · Multiple Clients

Provide high-level executive, project, and operations support to founders, C-suite leaders, startups, SaaS platforms, creative marketing agencies, and small businesses. Lead project coordination, operational planning, stakeholder communications, and process improvement while managing multiple priorities.

Key Contributions

  • Created structured planning systems and three-week operational schedules that improved executive productivity, visibility, and accountability.
  • Designed and implemented a Notion project management system that streamlined workflows, improved accountability, and increased operational efficiency for a creative marketing agency.

Dec 2021 — Dec 2023

General Manager

TownePlace Suites by Marriott

Outer Banks, Kill Devil Hills, NC

Led cross-functional teams while overseeing recruitment, onboarding, training, and performance evaluations aligned with Marriott brand standards. Managed staffing plans, supply chain needs, and service delivery across all departments.

Key Contributions

  • Achieved a 94.6% BSA score in 2023, placing the hotel in the GREEN zone for the first time.
  • Ranked in the top 20% of TownePlace Suites across the US and Canada for guest satisfaction.
  • Developed room tracking and inspection systems that improved team coordination, accountability, and cleanliness scores.

Education & Credentials

Learning & Professional Development

Education

Master of Arts in Cultural Studies

University of the West Indies, Kingston, Jamaica

Bachelor of Arts in Entertainment & Cultural Enterprise Management

University of the West Indies, Kingston, Jamaica

Associate in Applied Science in Business Administration

Guilford Technical Community College, Greensboro, NC

Associate in Fine Arts in Theatre

College of The Albemarle, Elizabeth City, NC

Certifications & Licenses

  • Team Management for the Six Sigma Black Belt — Kennesaw State University
  • Foundations of Leadership Certification — The National Society of Leadership and Success (NSLS)
  • Hospitality Leadership Excellence Certified — Marriott International
  • The Fundamentals of Hotel Distribution
  • Project Management Essentials
  • Microsoft Office Specialist: Microsoft Excel Expert (Office 2019)
  • ServSafe Food Protection Manager Certification — ANSI & CFP

Recognition & Service

Accomplishments & Community

Major Accomplishments

  • Published "Bank on Self-Investment…A Stimulus Check For One's Self"
  • Awarded Most Customer Obsessed Amazon Customer Service Representative
  • Jamaica's Prime Minister Youth Award for Arts and Culture
  • Jamaica's Governor General Award for Leadership
  • Jamaica 4-H Clubs National Boy of The Year Champion

Community Involvement

  • Volunteer, Davis Waldorf School Annual School Auction (2025 & 2026)
  • Coordinated donations for Operation Christmas Child, contributing over 1,000 shoeboxes
  • Coached a second-grade student at Beacon Christian Academy to win the 2022 Youth Aviation Art Contest

Contact

Let's work together

Need a project manager, operations lead, or executive support partner? I'd welcome the chance to discuss your goals and how I can help your team deliver.

Location

Greensboro, NC 27410